As shipping to the US has become increasingly difficult with new restrictions and surprise tariffs, we've spent the past year adjusting to meet this criteria electronically on several different shipping platforms.
Unfortunately on a previous platform, the shop's CUSMA documents were not correctly submitted or acknowledged at the border and incurred 2-3x original shipping fees, which have already doubled since tariff negotiation began in February 2025.
Since transitioning to new platform Chit Chats, initial shipping charges to purchase labels have reduced by up to 50% and our CUSMA information has been acknowledged without any additional fees after delivery.
Please note that as of August 19, 2026 our products are CUSMA-compliant: meaning they were created, blended or obtained wholly in Canada. The products currently under review for 50% tariffs are items we don't sell or use to create our fragrance (such as dairy products, hockey sticks, cement, etc).
How does Chit Chats work?
Chit Chats is a freight-forwarding service based in Canada who help small businesses save money by consolidating packages, transporting them across the border in bulk, and delivering them directly into domestic networks like the USPS, Royal Mail, Australia Post, etc.
Where should I check my tracking number?
You can check your tracking information at Chit Chats tracking page when it is first received, then you can continue following the tracking status on Chit Chats or the national mailing organization of your country (USPS, etc)
Are there any issues so far with Chit Chats?
Since we are located rurally, I can't always drop off packages directly to Chit Chats, so will be relying on consolidated pick ups as well. This means tracking status will not update for approximately 3 days, while Canpar (another shipping company) brings the consolidated packages (all shipments in one big box) to Chit Chats, where each shipment will be scanned. Read more here. This will delay tracking status occasionally and a 3-5 day grace period should be expected after you receive a shipping confirmation.
Although my most crucial and important goal going forward and especially since Haley's health break, is improved shipping speeds, accuracy and stability these sudden and drastic changes have been very difficult to navigate. I truly appreciate the patience, compassion and kindness from customers who we hope to continue serving in the future.
Thank you for reading and please contact me if you have any questions or comments - Meaghan 🌞